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Yes. All orders can be delivered in the same day, all over Lebanon if ordered early. The delivery time depends on the address to which we are delivering and whether the recipient is at the exact location and at the expected time. It is preferable to place your orders the earliest possible.

A telephone or mobile number of the recipient is enough for us to get the full address and deliver the order. In most cases we need a full address: in Lebanon most of the streets and buildings don’t have numbers and names. We ask for the recipient’s phone number to deliver the orders on the exact time and to the correct address.

The delivery process can be a surprise to the recipient. All we need is the correct address of the recipient with their phone number. Please make sure to mention to our team not to call the recipient and instead provide us the mobile number of someone related to him/her that can give the exact directions to our driver to avoid any mishap and to make sure the delivery was successful.

As mentioned above, we will contact the recipient, and if he’s not available we will contact the sender back to arrange for another delivery time. We will make sure the recipient will still receive a fresh bouquet. However, if the driver goes to the mentioned address and no one is available to receive it, he will bring it back to our boutique and the sender should therefore pay again the delivery charge when delivering it for the second time.

Yes. You can make changes by calling the support team, sending a text message to one of our numbers, or by sending an e-mail asking for the required modification, few hours prior to the delivery time. It is important to be contacted hours before the delivery date for us to apply the modifications and make sure your requirements are available.

Flowers are seasonal products, and some vary, therefore, they are not be always available. However, we will try to achieve a bouquet as close to the one shown. All efforts will be made to match the colors and shapes selected, at the same chosen value.

Please keep always in your mind that dealing with flowers is an art and each design is a handmade, but we always ensure that we are using an article of equal value and style to the chosen one. We usually have a big stock of accessories used in pictures in our warehouse.

Terra Flora keeps customer information completely confidential. Our company does not share customers’ personal information for third party use or sell it to advertising agencies.

All orders at Terra Flora are delivered via well trained stuff, with cooling cars and trucks. If any product is damaged upon arrival, please inform us directly in short notice so we can investigate the case and make sure to compensate it, if the damage is done from our part. Please do not hesitate to contact us also if you have faced any inconvenience during your journey with us. We want to ensure that you remain happy and provide you with the best experience possible.

Our delivery charges can vary from area and province to another. Do check the list of all delivery charges according to the areas, in alphabetical order: